14 June 2004 00:00 Ofgem ranks Central Networks call centre number one

Central Networks’ call centre at its Pegasus HQ has come out on top of an industry regulator poll for the quality of its customer service.

Each month, the regulator Ofgem produces a report outlining the performance of the 13 electricity distribution company’s call centres.

This month Central Networks, has received praise from the regulator for offering outstanding service to its customers from its HQ, near East Midlands Airport.

Central Networks is also celebrating after it received no complaints from Energywatch, the independent watchdog for electricity consumers.

Customer Operations Director Jim Lightfoot said: ‘We’re delighted with the news. Central Networks works hard to ensure our customers receive the best possible service.

“We’re thrilled that this has been recognised in the report and reflected through Energywatch.

“We’re determined to do the same next month and every month to ensure our customers receive the levels of top quality service they deserve.”

Central Networks received praise for its innovative customer support vehicle earlier this year from Ofgem.

The vehicle is the only one of its kind in the UK and is sent out to offer assistance and support to vulnerable customers during a power cut.

Ends

Notes to editors:
•Central Networks is the new name for Midlands Electricity and East Midlands Electricity. The company brings power to 4.8 million customers across the East and West Midlands through 133,000km of underground and overhead cables and via almost 97,000 substations;
•Central Networks covers an area from the Peak District in the north to parts of Bristol in the south, and from the Welsh Borders to the Lincolnshire Coast.

For further information contact:
Rebecca Middleton on 024 7642 5779
Out of hours, call 024 7642 4000 and ask for the duty press officer